Returns & Exchanges
At ThruDark, we demand excellence from our gear; if your purchase does not meet your requirements, you can return it within 30 days for a full refund or exchange. Items must be in original condition with all technical tags attached to qualify for processing.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your gear in its original packaging, ensuring all labels and protective bags are included to prevent damage during transit.
Attach Shipping Label
Download and print your pre-paid shipping label from the portal, then affix it clearly to the outside of your return parcel.
Drop Off and Track
Hand your package over to the designated courier and retain your proof of postage while our team prepares your refund or replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing